Refund/Return Policy

Customer-Centric Return Philosophy

At Fashion Glam, we handle returns on a case-by-case basis with the goal of making our customers genuinely happy. We stand behind our products and want you to love what you receive. We’re committed to treating every customer fairly and reasonably — and we’ve found that when we do, our customers treat us the same in return.
Refunds are applied to the original payment method used for purchase.

How To Return

To request a return, please contact our support team at support@fashion-glam.com with the following details:

  • Order Number

  • Item Name

  • Reason for Return

Our friendly team will guide you through the return process.

Return Address

If you're instructed to return an item, please use the following return address:

Return Address:
Contact Person: Wei Xinhong
Address: Lane 1177, Jianlan Road, diagonally opposite the South Gate of Lubao Technology, Yinzhou District
City: Ningbo
Postal Code: 315100
Province: Zhejiang
Country: China

📦 Please ensure your return package is securely sealed and includes your order number or a copy of your receipt for faster processing.
⚠️ Note: Returns sent to any other address will not be accepted.

Returns Timeframe

We’re confident you’ll love your Fashion Glam pieces — but if not, we accept returns for eligible items within 30 days of purchase.

A return fee may apply, which can be paid during the return process. If this option is unavailable, a voucher will be issued and the return cost will be deducted from your refund.

Please allow 7–10 business days after receipt for your return to be processed.

Return Conditions

To qualify for a return:

  • Items must be unworn, unused, unwashed, and in original sealed packaging

  • Items showing signs of use, damage, or tampering may be declined

Return Cost

Returns due to defects, damage, incorrect items, or incomplete orders will not incur return fees.
Please notify us within 7 days of receiving your order to ensure a smooth resolution.

Refunds for Returns

Refunds are issued for the value of the product(s) only.
Shipping fees — including express or international delivery charges — are non-refundable.

Exchanges

At Fashion Glam, we’re happy to assist with exchanges.
Because returning items to our warehouse in China can be costly and time-consuming, our support team can arrange for a replacement shipment directly.

Please allow up to 12 days for your replacement item to arrive.

This eco-conscious approach helps reduce packaging waste and emissions — and saves you time.

Bundle Orders

Items sold as part of a bundle must be returned together.
Individual items from a bundle cannot be returned separately.

Non-Returnable Items

Products purchased using discount codes, automatic promotions, or marked Final Sale (e.g., over 40% off, clearance items) are non-refundable and non-returnable.

Please review your order carefully before checking out.

That said, we’ll always do our best to support our customers — and in many cases, we’ll still offer exchanges if applicable.

Self-Service Return

If eligible, you may use our self-service return process.
Provide your order number and postal code to begin. You’ll be able to:

  • Select the reason for return

  • Choose between a refund or exchange

Once approved:

  • A return link will allow you to pay for the return label (based on carrier rates)

  • A return label will be emailed to you

🚫 For international returns, we cannot provide a prepaid label. You must ship the item to the return facility using DDP (Delivered Duty Paid).

For exchanges, a gift card will be issued once tracking confirms return progress, allowing you to reorder.

📝 Please note: Return shipping fees are non-refundable unless your return qualifies for free return under our damage or incorrect item policy.

Customs Delays

If your return is held at customs, this is typically due to clearance or paperwork requirements.
Fashion Glam cannot issue any compensation or refund until the returned item is successfully received and cleared.

Customer Support

For any questions, concerns, or assistance with your return or exchange, please contact us:

📧 Email: support@fashion-glam.com

🕒 Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 9:00 AM – 2:00 PM