Contact
We are happy to answer your questions. Feel free to contact us!
*Update: Due to a high volume of inquiries, we are doing our best to respond within 3 business days. Please be patient and refrain from sending duplicate emails, as we will prioritize responding to older emails first!
If you are waiting for your parcel, please be patient. We are working hard to ensure that all parcels arrive as quickly as possible!
OPENING HOURS
Monday 09:30 AM - 05:00 PM
Tuesday 09:30 AM - 05:00 PM
Wednesday 09:30 AM - 05:00 PM
Thursday 09:30 AM - 05:00 PM
Friday 09:30 AM - 05:00 PM
Closed during the weekends!
Our headquarters: 📍 2 leman st London e1 8fa, United Kingdom (Not for visitors)
Frequently Asked Questions
How long does shipping take?
Due to the high volume of orders from our recent sale, shipping times may be slightly longer than usual. We appreciate your patience during this busy period.
The current shipping times are 4-10 business days.
If your order has not arrived within 15 business days, please don’t hesitate to contact our customer service team for assistance.
We’re here to help and ensure your order reaches you as quickly as possible.
Why hasn’t my order arrived yet?
Due to the overwhelming response to our recent sale, some orders may take longer to arrive than usual. Rest assured, once your order has been shipped, it is on its way, and you will receive tracking information as soon as it is available.
We kindly ask for your patience and to allow up to 15 business days for your order to arrive.
I’ve emailed about my order, but I haven’t received a response. Why?
We’re currently experiencing a high volume of inquiries due to our sale. Please know that our team is working hard to respond as quickly as possible.
To help us assist everyone efficiently, we kindly ask that you avoid sending multiple emails about the same order. Rest assured, your inquiry will be addressed.