Shipping Policy

 

Last updated: July 24 2026

We keep shipping simple and upfront at Fashion Glam. Here's everything you need to know about how your order is processed, dispatched, and delivered.

Order Processing (Handling Time)

  • Order Cut-off Time: 5:00 PM (ET - New York), Monday to Friday.
  • Handling Time: Orders are usually processed, quality-checked, and shipped out within 1–3 business days (Monday to Friday).
  • Orders placed after 5:00 PM on Friday, or over the weekend or on public holidays, will begin processing on the next business day.

Transit & Delivery Time

Once your order leaves our facility, the estimated transit times are:

  • Delivery Time: 7–14 business days.
  • Total Estimated Delivery: 8–17 business days from the time of purchase.

Please note: Deliveries take place on business days only (Monday to Friday). Minor delays are possible during busy seasonal periods or U.S. public holidays.

Shipping Location

We currently ship within the United States only.

Order Fulfillment & Shipping Origin

Fashion Glam is a UK-based business located in London. However, our products are fulfilled and shipped through international logistics partners and warehouses.

Because orders are fulfilled internationally, the shipping origin may differ from the business address listed on our website.

Our London address is our business contact address and is not the location from which orders are shipped.

By placing an order with Fashion Glam, you acknowledge that your order may be fulfilled and shipped from an international warehouse or fulfillment center.

Shipping Cost

Every order ships with Free Standard Shipping anywhere in the United States. What you see at checkout is the full price — we never tack on surprise surcharges or handling fees.

Couriers

We partner with dependable courier services including:

  • USPS
  • UPS
  • FedEx
  • DHL

The courier assigned depends on your location and availability, so your order reaches you as quickly as possible.

Tracking Your Order

All orders include tracking. A tracking number is sent to your email within 48 hours of dispatch. You can also track your order anytime on our Order Tracking page using your tracking number or order details. If tracking information hasn't updated after 48 hours, please allow an additional day before contacting us — carrier systems sometimes lag.

If your tracking status shows "Delivered" but you haven't received your package, please notify us within 3 business days so we can open an investigation with the carrier promptly.

Delays

We always aim to meet our estimated delivery times, but occasional delays can happen due to circumstances beyond our control (such as weather, customs, or courier disruptions).

Address Changes & Cancellations

  • Address Changes: Spotted a mistake in your address? Contact us right away at support@fashion-glam.com. Changes can only be made before your order enters the "Processing" stage.
  • Cancellations: Cancellation requests can be made within 12 hours of placing your order. After that window, your order may already be on its way, in which case it will need to be handled as a return.

Customs & Import Charges

All prices shown at checkout are final. Any applicable import duties, taxes, or customs fees are handled by us as part of fulfillment — you will never be asked to pay additional charges at delivery.

Contact Information

Any questions or just want to chat with us? Feel free to reach out via:

Shop Name: Fashion Glam
Address: Unit 57 F13 The Winning Box 27-37 Station Road, Hayes, Hillingdon London, UB3 4DX, United Kingdom

E-mail: support@fashion-glam.com
Contact form: Contact page

Customer Service Opening Hours (ET)
Monday - Friday: 09:00AM - 5:30PM
Saturday & Sunday: 10:00AM - 3:00PM

We strive to respond to all enquiries within 24 hours.

Thank you for choosing Fashion Glam.