SHIPPING POLICY

Order Handling Time

Orders are processed within 1 to 3 business days (Monday to Friday). After processing, your order will be handed over to the carrier and prepared for shipment.

Transit Time

Estimated shipping times are 4 to 8 business days, with shipments dispatched from Monday to Friday.

Shipping Countries

This shipping policy applies exclusively to deliveries within the United States. For information about shipping to other countries (e.g., Canada, Australia, New Zealand), please refer to our international shipping policy or contact our support team.

Shipping Costs

Shipping is completely free. Fashion Glam covers all shipping costs for every order—no minimum order quantity required.

Tracking Your Order

Once your order has been shipped, you will receive an email confirmation including a tracking number so you can follow the delivery status of your package.

Canceling an Order

If you wish to cancel your order, please contact our customer support team at support@fashion-glam.com before the order has been shipped.
If cancellation is approved in time, we will issue a full refund to your original payment method.
Once an order has shipped, cancellation is no longer possible and the return process must be followed instead.

Damaged on Arrival

Please inspect your order immediately upon delivery.
If you notice damage during transit, contact us as soon as possible at support@fashion-glam.com and provide:

  • A brief description of the damage

  • Clear photos of the damaged item(s) and packaging

We will arrange a return, replacement, or refund—based on your preference.

Delayed Orders

If your order has not arrived after the maximum estimated delivery time (11 business days), we sincerely apologize.
Delays may occasionally occur due to factors such as severe weather, holidays, or carrier issues.

Please allow an additional 2 business days.
If your order still hasn’t arrived, contact us at support@fashion-glam.com, and we will assist you in locating or resolving the issue.

Customer Support Contact

If you have any questions about your order or shipment, feel free to reach out:

📧 Email: support@fashion-glam.com

Customer Service Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM

  • Saturday and Sunday: 9:00 AM – 2:00 PM