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Returns & Complaints

Return of Goods

• Items may be returned within 30 days of delivery in their original condition.

• Always include the tracking number.

• Upon receipt, the purchase price will be refunded.

• All returns must be registered with our customer service team.

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I Received a Faulty Item

Please contact our support team immediately and provide:

• Your order number

• Which item is damaged

• A description of the issue

• Photographic evidence

📦 If your parcel was damaged during delivery:
→ Take a photo and send it to customer service within 7 days of delivery.
⚠️ Without confirmation from our support team, we cannot issue a refund, credit note, or replacement.

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I Received the Wrong Item

Please contact our support team immediately and provide:

• Your order number

• The name of the item you did not receive

• The name of the item you did receive

• A photo of the item received

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Exchanges

• Exchanges are not possible.

• If you wish to exchange, please place a new order and return the unwanted item.

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Return Costs

• Faulty / damaged / defective product → no return costs.

• Wrong size, wrong choice, or unwanted item → the customer is responsible for return shipping costs.

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Return Address

Supplier adress:

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Contact

✉️ support@fashion-glam.com